Sdl trados studio 2015

Dear colleagues, after having started my computer this Sunday morning, Studio 2017 presents the activation screen of my installed & properly activated SDL Trados 2017 version. The software was working without any problems since January this year until yesterday evening. I did not return the license or do anything else with the software except for closing it at the kết thúc of my session yesterday. (No update of Windows 7 or Studio popped up recently and I did not move Studio lớn another... See more


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Dear colleagues, after having started my computer this Sunday morning, Studio 2017 presents the activation screen of my installed và properly activated SDL Trados 2017 version. The software was working without any problems since January this year until yesterday evening. I did not return the license or do anything else with the software except for closing it at the over of my session yesterday. (No update of Windows 7 or Studio popped up recently and I did not move Studio to another computer.) Studio now asks me lớn enter the activation code but as the product is already activated, it doesn"t accept my current activation code. What is more, I cannot open the software on the computer in order lớn return my license. The same happens with my working version of Studio năm ngoái still installed on the same computer. I"m wondering why this happens & what I can vày now? Thank you for your hints. ▲ Collapse

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Zuzana Greksakova Slovatê Local time: 09:10 Member (2016) English to lớn Slovak + ...
The same happened khổng lồ me in February, I submitted a support ticket & the issue was resolved within a day. When I asked about the issue, this was their reply: Usually this error occurs because of Windows updates, computer crash, hard disk failure, etc.. in case you did not have sầu the change to deactivate your license first, you might get your license stuchồng và receive sầu a similar error message: Error Message: Activation failed. Activation is not allowed as remaining quantity is 0.... See more
The same happened khổng lồ me in February, I submitted a tư vấn ticket & the issue was resolved within a day. When I asked about the issue, this was their reply: Usually this error occurs because of Windows updates, computer crash, hard disk failure, etc.. in case you did not have the change to lớn deactivate your license first, you might get your license stuông chồng & receive sầu a similar error message: Error Message: Activation failed. Activation is not allowed as remaining quantity is 0. In such cases, the only way lớn be able and activate the license again is to log in a tư vấn ticket. Since you have sầu followed the correct procedure by contacting us, your license should be working again properly. Just email or submit a ticket via their trang web. Hope this helps. Z. ▲ Collapse

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Thank you Zuzana
Aquảng bá 19, 2017
Yes, that"s exactly what happened; I followed your advice, sent a support ticket and SDL Support helped me right away. Thanks a lot and kind regards, Holger
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Despite confident statements of SDL experts who say that they can use Trados even underground or under the sea or in space, I observe sầu the same behaviour again and again since I bought 2011 (now I possess 2017): when you launch your copy of Tardos (no matter if you bởi it first or thousvà first time), the first thing it does is checking your license. To bởi vì so, Trados goes to lớn its server lớn check if your license is ok. For this purpose, you need khổng lồ have Internet connection. Each time I launch Travì chưng... See more
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Giuliamãng cầu Buscaglione
United States Local time: 00:10 This person is a lancorp.info Certified PRO in German to ItalianClichồng the red seal for more information on what it means lớn be a lancorp.info Certified PRO. ", this, sự kiện, "300px")" onMouseout="delayhidetip()"> Member (2001) German to Italian + ...
Dear Stepan, well, just tried to lớn open my 2011 and - out of the blue! I was told that my licence is "wrong" và was informed that the illegal (!!) use of software is punishable. (No way to return my licence & try lớn attach another one, I"m - was?! proud owner of various licences) Ooookay, I thought, let me kiểm tra my internet (having your posting in mind). I was & am solidly online. Good, so I tried lớn open my năm trước copy. Same message. Ichồng. There must be so... See more
Dear Stepan, well, just tried lớn open my 2011 and - out of the blue! I was told that my licence is "wrong" and was informed that the illegal (!!) use of software is punishable. (No way to lớn return my licence & try to lớn attach another one, I"m - was?! proud owner of various licences) Ooookay, I thought, let me kiểm tra my internet (having your posting in mind). I was and am solidly online. Good, so I tried khổng lồ open my 2014 copy. Same message. Iông xã. There must be something wrong with the server(s). Everything had worked fine, last time I opened both (of course not at the same time). So internet is not the cause. A pretty disaster on a Friday ahead of a working weekover. I am worried about attaching my Prof 2017 licences at this point. Giuliamãng cầu ▲ Collapse


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Holger Remke
Germany Local time: 09:10 Member (2006) English khổng lồ German + ...
TOPIC STARTER

Try or use the Support Site
Aquảng bá 21, 2017

Dear Giuliana, perhaps a special program on your computer has automatically wiped the hard disk & deleted some files that are important for the retrieval of the license (something lượt thích this was the case on my computer last weekend). If you describe your case và send it per e-mail khổng lồ you should get help (within 2 working days, I think) Or you can try lớn find a solution on the tư vấn site ... See more
Dear Giuliana, perhaps a special program on your computer has automatically wiped the hard disk và deleted some files that are important for the retrieval of the license (something like this was the case on my computer last weekend). If you describe your case và skết thúc it per e-mail to you should get help (within 2 working days, I think) Or you can try khổng lồ find a solution on the tư vấn site https://gateway.sdl.com/apex/communityknowledge?articleName=000001386 Hope this helps Holger ▲ Collapse
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Or directly via tư vấn case
Aquảng cáo 21, 2017
Here you can access và send the support case directly: https://gateway.sdl.com/webtocase
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Giuliana Buscaglione
United States Local time: 00:10 This person is a lancorp.info Certified PRO in German to lớn ItalianCliông xã the red seal for more information on what it means to lớn be a lancorp.info Certified PRO. ", this, event, "300px")" onMouseout="delayhidetip()"> Member (2001) German to lớn Italian + ...
Dear Holger, thanks, I did the moment i wrote my posting (while moving my local TMs khổng lồ another PC, some true hassle, but I"m happy I have sầu more than one licence... and more than a PC, so that I don"t have khổng lồ worry khổng lồ be late with my delivery). No updates were installed (well, it requires some workaround with Win10, but I did quite some time ago) & I had deactivated (Windows) file cleanup aeons ago (temporary files also from packages got regularly deleted và not transl... See more
Dear Holger, thanks, I did the moment i wrote my posting (while moving my local TMs lớn another PC, some true hassle, but I"m happy I have more than one licence... và more than a PC, so that I don"t have sầu khổng lồ worry khổng lồ be late with my delivery). No updates were installed (well, it requires some workaround with Win10, but I did quite some time ago) và I had deactivated (Windows) file cleanup aeons ago (temporary files also from packages got regularly deleted và not translation files could be created once finished, so another time wasting even though TMs would vày their job perfectly... except for segments with lots of tags). As in your case, I hadn"t changed anything, & I had re-started the sys various times since I installed năm trước. The licence itself is upgraded up khổng lồ 2014, with a bought update khổng lồ 2015 (which I"ll skip) và 2017 still to lớn be applied, so no way it can be considered "illegal". I tend to think that it is related lớn the upgraded licence, though. Whatever, let"s see. Giuliana ▲ Collapse
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Giuliamãng cầu Buscaglione
United States Local time: 00:10 This person is a lancorp.info Certified PRO in German lớn ItalianClick the red seal for more information on what it means to lớn be a lancorp.info Certified PRO. ", this, event, "300px")" onMouseout="delayhidetip()"> Member (2001) German to lớn Italian + ...
Dear all, just in case some colleagues might stumble on the same issue in future, và so that a working weekover does not change into lớn a nightmare... For the record, it was a "simple" (và stupid) Windows(-induced) problem, i.e. it prevented a correct communication, so that my licence rights could not be read. Even though the user I had phối up on my PC had admin rights, I had lớn right-click Studio symbol and choose to open it as admin in the dropdown. As easy... See more
Dear all, just in case some colleagues might stumble on the same issue in future, và so that a working weekover does not change inkhổng lồ a nightmare... For the record, it was a "simple" (& stupid) Windows(-induced) problem, i.e. it prevented a correct communication, so that my licence rights could not be read. Even though the user I had set up on my PC had admin rights, I had to lớn right-click Studio symbol và choose khổng lồ open it as admin in the dropdown. As easy as that. Out of the blue, after months of double-clicking for launching & no issues. Our biggest trouble is not Studio, but Windows (in my case 10) Giuliana ▲ Collapse
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